FAQ

I live outside the UK. Do you accept orders from customers based outside the UK?

We are not currently able to ship to addresses outside the UK
How long will my order take to be dispatched?

We typically ship all orders by the following working day at the latest. E.g. an order received on Monday will be shipped on Tuesday. It may take longer to dispatch orders received on Fridays and over the weekend.
How long does it take for my order to arrive?

All orders under £25 are dispatched via Royal Mail 2nd Class standard post or equivalent. All orders over £25 are dispatched via 2nd Class Signed For service or equivalent. Royal Mail 2nd Class services take a minimum of 48 hours to deliver. However in some instances it can take up to 5 days depending on their workload.
Will The Oud Club provide a postal tracking number?

For all items posted via Royal Mail 2nd Class Signed For service or equivalent, we provide a tracking number which will show you when the items has been posted at the post office and when it is received and signed for. For items posted via Royal Mail 2nd Class ordinary service or equivalent, we will only provide a dispatch reference number which is proof that the items has been dispatched.
Can I return the item(s) I ordered?

We have Refunds policy which can accessed via the Shipping & Returns link located at the footer of our website pages.
I have other question(s) to ask. How can I contact you?

You can contact us via our website or using the email address and contact number provided on our website.